FAQ

1.   Where to notify , in case of problem with an order ?

  • In case of any problem in the order, you can mail us at “[email protected]”, we will try to revert you with a solution within 24-48 hrs of your mail.

2.   How do I modify the shipping address of my order after it has been placed?

  • Yes, You can modify the shipping address of your order before we have processed (packed) it, you can contact our customer care team or mail us.

3.   How do I cancel my Order?

  • Tap on the “Orders” section under the Dashboard of our Website and then select the item or order you want to cancel or you can contact our customer care team before the order is processed or mail us.

4.   What are the delivery charges for orders ?

  • Free Shipping on all orders above Rs.300 An additional charge of Rs. 50 will be levied on orders below that amount.

5.   Why has my return request been declined?

  • This may have happened, if the item you returned is used, damaged or original tags are missing. In the event that the return request is declined, the user shall not be eligible for a refund, and Lovearts assumes no liability in this regard. For more details, please contact our customer care.

6.   Which Payment methods are accepted ?

  • Online Payment Via PayU & PayU Money.
  • Paytm Wallet / Phonepay

7.   What exactly happens after ordering ?

  • You will receive an email and an sms on order confirmation. Please contact our helpdesk if you are unsure.

8.   What is a “Dashboard” ? How do I update my information ?

  • It is easy to update your LoveArt’s account and view your orders any time through ‘Dashboard’.
  • Change your password.

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